Dealing with errors

When something goes wrong during a sync, Media Sync Tool stops, tells you what happened, and—wherever possible—offers a way to fix it and try again.

How errors are reported

Errors can occur during the sync workflow. When one does, Media Sync Tool interrupts the sync and shows a message describing the problem. Most errors come with recovery options: you apply the suggested fix, then run the sync again.

A Media Sync Tool error dialog interrupting a sync, showing a short description of the problem and a suggested action to resolve it before trying again. — When an error occurs, Media Sync Tool usually explains how to recover and lets you sync again.

The kinds of errors

Most problems fall into one of two categories, each with its own guidance:

FCPXML errors — the source FCPXML can’t be read or is built on a schema Media Sync Tool doesn’t accept.
Sync errors — the video and audio can’t be matched up into a synchronized result.